Morton's Steakhouse; the greatest customer service story ever told...?
This was a great move from Morton’s Steakhouse and possibly one of the best customer service stories ever told
when one of their regular customers jokingly tweeted “Hey @Mortons – can you meet me at Newark airport with a porterhouse when I land in two hours? K, Thanks. :)” after a long day with no dinner, they only went and did it!A great Customer Relationship Management tie in with social media which resulted in huge positive word of mouth and amplification, see the full story here..
The Greatest Customer Service Story Ever Told, Starring Morton's Steakhouse >>